If you encounter any problems, go through this checklist first to verify that everything is in order. The support page is divided into four sections:

SYSTEM REQUIREMENTS
TROUBLESHOOTING
IMPROVING THE GAME'S PERFORMANCE
TECHNICAL SUPPORT



Minimum System Requirements
Operating system Windows 98, 2000, ME or XP
(not compatible with Windows 95)
CPU type and speed 400 Mhz Intel Pentium II or equivalent
Memory 64 MB RAM
CD-ROM speed 4x CD-ROM/DVD-ROM drive
Hard drive space 200 MB
Graphics card NVIDIA GeForce, ATI Radeon, or better video cards
Other needs DirectX 8.1 compatible sound card; Keyboard; Mouse

Recommended System Requirements
CPU type and speed 700Mhz Intel Pentium III or equivalent
Memory 128 MB RAM
Graphics card NVIDIA GeForce 3 or above, ATI Radeon 8500 or above, or other 3D cards of the same grade.

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Troubleshooting
DirectX Problems:
DirectX® 8.1bor later must be installed on your computer before you can play Fast Lanes Bowling. You can install DirectX 8.1 provided with the Fast Lanes Bowling CD, or you can download the software from Microsoft Windows Update at http://windowsupdate.microsoft.com

If you encounter video or sound problems when using DirectX, go to http://support.microsoft.com/support/directx/ for the latest troubleshooting information.

You should also obtain the latest DirectX-compatible drivers from your video or sound card manufacturer.

Crashes and Lock-Ups:
When Fast Lanes Bowling starts, mouse cursor disappears and computer locks-up.
Your installed audio card drivers may not be compatible with DirectX. Please obtain a DirectX 8.x or higher-compatible driver from your sound card manufacturer.

The Installer keeps stalling after a certain percentage has completed.
Your hard drive could be out of space. Please free up additional space by removing unwanted programs and reinstall Fast Lanes Bowlng.

Files are possibly being copied to a corrupted area of your hard drive. If this is the case, run the scandisk program and use the Thorough option. After scandisk finishes and informs you that your drive is free of errors, try installing Fast Lanes Bowling again.

There may be dirt or fingerprints on the CD-ROM disc itself. Examine the bottom of the disc and clean it carefully using a soft, lint-free cloth by wiping from the center of the disc (near the hole) towards the outer edge in a straight line.

Fast Lanes Bowling crashes to the desktop with no error messages.
- Make sure the reading surface of the CD-ROM is clean (check for scratches and smudges).
- Make sure the game has been installed properly.
- Make sure DirectX 8.1 has been installed properly.
- Make sure you have the latest drivers for your video and sound card, and that they are DirectX 8.x-compatible - or higher.
- Make sure Virtual Memory is enabled on your system.
- Make sure you have run Scandisk and that no errors are reported.
- Run Disk Defragmenter.
- Clean out any old temp (.TMP) files from the C:\WINDOWS\TEMP or C:\WINx\TEMP directory on your hard drive (you may use Windows Explorer to do this).
- Make sure you do not have any resident anti-virus or third-party Windows memory management utilities running prior to playing Fast Lanes Bowling.
- Try uninstalling and then reinstalling the game.
- Try exiting the game, rebooting your machine, and re-entering the game.

Note that if your system crashes to the desktop while playing Fast Lanes Bowling, you should reboot your computer before starting a new session. Otherwise, DirectDraw or DirectSound may be in a locked state, and the game will be unable to use your video or sound hardware.

Video Problems:
If you are experiencing problems with your display, difficulties launching the game, or experiencing crashes to the desktop, you may need to make some changes to the Display Settings.

To adjust the Color Display Settings, please follow these steps:
1) Click on 'Start' in the Start Menu.
2) Click on 'Settings'.
3) Click on 'Control Panel'.
4) When the Control panel window comes up, double-click on the 'Display' Icon and click on the 'Settings' tab.

To adjust the Color:
1) Click on the down arrow at the end of the "Colors" field
2) Select the appropriate setting (in most cases 32 bit High Color)
3) Click on 'Apply' (located at the lower right area of the window).
4) A message will appear: "Windows has adjusted your color display. Do you want to keep this setting?"... Select 'YES', then the 'OK' button

Video card and sound card manufacturers often have updated drivers which may improve performance and stability. Make sure your drivers are up-to-date. Depending on what video cards you use, you may obtain newer drivers from the following web sites:

http://www.nvidia.com
http://www.ati.com
http://www.matrox.com

Fast Lanes Bowling does not support DirectX 8.1 non-compatible video cards.

Motherboard Chipset:
If you continue to encounter performance-related problems and have already ensured that your system is DirectX 8.1b-compatible, you should check for the availability of updated motherboard chipset drivers with your system manufacturer. Updating motherboard drivers usually enhances the performance and functionality of your controllers. Please consult with your system manufacturer for assistance or your motherboard manual for driver updates and possible solutions.

CDROM/DVD-ROM Problems:
Fast Lanes Bowling requires at least a Quad-Speed (4x) CD-ROM drive with 32-bit Windows 98/2000/XP drivers. If you receive a "xxxxxx.xxx not found" error message when installing or running Fast Lanes Bowling, this error message is usually attributed to the CD-ROM drive using MS-DOS (16 bit) drivers instead of Windows (32 bit) drivers. To verify that this is the cause of yout problems, open the Control Panel by either clicking on the My Computer icon or clicking on the Start button > Settings > Control Panel).

Once you are in the Control Panel window, click on the System icon, then the Performance tab. You will see a summary of your computer's performance status. One line will read "File System: 32-bit" and the last line should mention that "Your system is configured for optimal performance."

If you see a message saying "Drive X is using MS-DOS compatibility mode," then contact your system vendor to obtain and install 32-bit drivers for your CD-ROM drive.

Sound Problems:
If you experience skips while listening to music in the game, you should first check if you have the latest sound drivers installed in your system. Although possible, we do not recommend using your motherboard's on-board sound chip to play sound.

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Improving The Game's Performance
Some ways to improve the Fast Lanes Bowling's performance. These include:

- From the Autoplay menu, choose Set Options, set the screen resolution to a lower setting such as 640x480 or 800x600.
- In the game, access the game option menu and turn the sound effects and music off, if nessessary.

We also recommend you to:

- Play with 128MB of RAM.
- Shut down as many other applications running on your system as possible in order to free memory and processing, including system-tray programs like ICQ.
- De-fragment your hard drive regularly.
- If your hard drive supports it, activate DMA.
- Reboot your system before playing Fast Lanes Bowling.
- Disable any virus scanner settings while playing Fast Lanes Bowling.
- Ensure that you have the latest drivers from your video and sound card manufacturer or check Windows Update (http://windowsupdate.microsoft.com) for the latest drivers.

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Technical Support
For technical difficulties regarding Fast Lanes Bowling, please click here.

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Copyright © 2003 Enlight Software Ltd. All rights reserved.