DirectX
Problems:
DirectX® 8.1b or later must be installed on
your computer before you can play Wars & Warriors:
Joan of Arc. You can install DirectX 8.1b provided
with the Wars & Warriors: Joan of Arc CD,
or you can download the software from Microsoft
Windows Update at http://windowsupdate.microsoft.com
If
you encounter video or sound problems when using
DirectX, go to http://support.microsoft.com/support/directx/
for the latest troubleshooting information.
You
should also obtain the latest DirectX-compatible
drivers from your video or sound card manufacturer.
Windows
Service Packs:
If you have problems running Wars & Warriors:
Joan of Arc on your Windows-compatible computer
and have already updated your video drivers,
try downloading the latest service pack for
your operating system, available at http://windowsupdate.microsoft.com,
and install it on your machine.
Crashes
and Lock-Ups:
When Wars & Warriors: Joan of Arc
starts, mouse cursor disappears and computer
locks-up.
Your installed audio card drivers may not be
compatible with DirectX. Please obtain a DirectX
8.x or higher-compatible driver from your sound
card manufacturer.
The
Installer keeps stalling after a certain percentage
has completed.
Your hard drive could be out of space. Please
free up additional space by removing unwanted
programs and reinstall Wars & Warriors:
Joan of Arc.
Files
are possibly being copied to a corrupted area
of your hard drive. If this is the case, run
the scandisk program and use the Thorough option.
After scandisk finishes and informs you that
your drive is free of errors, try installing
Wars & Warriors: Joan of Arc again.
There
may be dirt or fingerprints on the CD-ROM disc
itself. Examine the bottom of the disc and clean
it carefully using a soft, lint-free cloth by
wiping from the center of the disc (near the
hole) towards the outer edge in a straight line.
Wars
& Warriors: Joan of Arc crashes to the desktop
with no error messages.
- Make sure the reading surface of the CD-ROM
is clean (check for scratches and smudges).
- Make sure the game has been installed properly.
- Make sure DirectX 8.1b has been installed
properly.
- Make sure you have the latest drivers for
your video and sound card, and that they are
DirectX 8.x-compatible - or higher.
- Make sure Virtual Memory is enabled on your
system.
- Make sure you have run Scandisk and that no
errors are reported.
- Run Disk Defragmenter.
- Clean out any old temp (.TMP) files from the
C:\WINDOWS\TEMP or C:\WINx\TEMP directory on
your hard drive (you may use Windows Explorer
to do this).
- Make sure you do not have any resident anti-virus
or third-party Windows memory management utilities
running prior to playing Wars & Warriors:
Joan of Arc.
- Try uninstalling and then reinstalling the
game.
- Try exiting the game, rebooting your machine,
and re-entering the game.
Note
that if your system crashes to the desktop while
playing Wars & Warriors: Joan of Arc, you
should reboot your computer before starting
a new session. Otherwise, DirectDraw or DirectSound
may be in a locked state, and the game will
be unable to use your video or sound hardware.
Video
Problems:
Video
card and sound card manufacturers often have
updated drivers which may improve performance
and stability. Make sure your drivers are up-to-date.
Depending on what video cards you use, you may
obtain newer drivers from the following web
sites:
http://www.nvidia.com
http://www.ati.com
http://www.matrox.com
For
nVidia users, we recommend using the latest
Detonator Drivers.
For
ATI users, we recommend using latest Catalyst
Drivers
Wars
& Warriors: Joan of Arc does not support
DirectX 8.1 non-compatible video cards.
Motherboard
Chipset:
If you continue to encounter performance-related
problems and have already ensured that your
system is DirectX 8.1b-compatible, you should
check for the availability of updated motherboard
chipset drivers with your system manufacturer.
Updating motherboard drivers usually enhances
the performance and functionality of your controllers.
Please consult with your system manufacturer
for assistance or your motherboard manual for
driver updates and possible solutions.
CDROM/DVD-ROM
Problems:
Wars & Warriors: Joan of Arc requires at
least a Quad-Speed (4x) CD-ROM drive with 32-bit
Windows 98/2000/XP drivers.
If
you receive a "xxxxxx.xxx not found"
error message when installing or running Wars
& Warriors: Joan of Arc, this error message
is usually attributed to the CD-ROM drive using
MS-DOS (16 bit) drivers instead of Windows (32
bit) drivers. To verify that this is the cause
of yout problems, open the Control Panel by
either clicking on the My Computer icon or clicking
on the Start button > Settings > Control
Panel).
Once
you are in the Control Panel window, click on
the System icon, then the Performance tab. You
will see a summary of your computer's performance
status. One line will read "File System:
32-bit" and the last line should mention
that "Your system is configured for optimal
performance."
If
you see a message saying "Drive X is using
MS-DOS compatibility mode," then contact
your system vendor to obtain and install 32-bit
drivers for your CD-ROM drive.
Sound
Problems:
If you experience skips while listening to the
speeches in the game, you should first check
if you have the latest sound drivers installed
in your system. Although possible, we do not
recommend using your motherboard's on-board
sound chip to play sound.
FREQUENTLY
ASKED QUESTIONS
