DirectX Problems:
DirectX®
8.1b or later must be installed on
your computer before you can play
Restaurant Empire. You can install
DirectX 8.1b provided with the Restaurant
Empire CD, or you can download the
software from Microsoft Windows Update
at http://windowsupdate.microsoft.com
If
you encounter video or sound problems
when using DirectX, go to http://support.microsoft.com/support/directx/
for the latest troubleshooting information.
You
should also obtain the latest DirectX-compatible
drivers from your video or sound card
manufacturer.
Windows
2000 Service Pack:
If
you have problems running Restaurant
Empire on Windows 2000 and have already
updated your video drivers, try downloading
the Windows 2000 Service Pack version
2 or later and install it on your
machine.
Crashes
and Lock-Ups:
When
Restaurant Empire starts, mouse cursor
disappears and computer locks-up.
Your
installed audio card drivers may not
be compatible with DirectX. Please
obtain a DirectX 8.x or higher-compatible
driver from your sound card manufacturer.
The
Installer keeps stalling after a certain
percentage has completed.
Your
hard drive could be out of space.
Please free up additional space by
removing unwanted programs and reinstall
Restaurant Empire.
Files are possibly being copied to
a corrupted area of your hard drive.
If this is the case, run the scandisk
program and use the Thorough option.
After scandisk finishes and informs
you that your drive is free of errors,
try installing Restaurant Empire again.
There may be dirt or fingerprints
on the CD-ROM disc itself. Examine
the bottom of the disc and clean it
carefully using a soft, lint-free
cloth by wiping from the center of
the disc (near the hole) towards the
outer edge in a straight line.
Restaurant
Empire crashes to the desktop with
no error messages.
-
Make sure the reading surface of the
CD-ROM is clean (check for scratches
and smudges).
- Make sure the game has been installed
properly.
- Make sure DirectX 8.1b has been
installed properly.
- Make sure you have the latest drivers
for your video and sound card, and
that they are DirectX 8.x-compatible
- or higher.
- Make sure Virtual Memory is enabled
on your system.
- Make sure you have run Scandisk
and that no errors are reported.
- Run Disk Defragmenter.
- Clean out any old temp (.TMP) files
from the C:\WINDOWS\TEMP or C:\WINx\TEMP
directory on your hard drive (you
may use Windows Explorer to do this).
- Make sure you do not have any resident
anti-virus or third-party Windows
memory management utilities running
prior to playing Restaurant Empire.
- Try uninstalling and then reinstalling
the game.
- Try exiting the game, rebooting
your machine, and re-entering the
game.
Note
that if your system crashes to the
desktop while playing Restaurant Empire,
you should reboot your computer before
starting a new session. Otherwise,
DirectDraw or DirectSound may be in
a locked state, and the game will
be unable to use your video or sound
hardware.
Video
Problems:
If you are experiencing problems with
your display, difficulties launching
the game, or experiencing crashes
to the desktop, you may need to make
some changes to the Display Settings.
Restaurant Empire is designed to run
at 32bit color by default.
To adjust the Color Display
Settings, please follow these steps:
1) Click on 'Start'
in the Start Menu.
2) Click on 'Settings'.
3) Click on 'Control
Panel'.
4) When the Control
panel window comes up, double-click
on the 'Display' Icon
and click on the 'Settings' tab.
To adjust the Color:
1) Click on the down
arrow at the end of the "Colors"
field
2) Select the appropriate
setting (in most cases 32 bit High
Color)
3) Click on 'Apply'
(located at the lower right area of
the window).
4) A message will
appear: "Windows has adjusted
your color display. Do you want to
keep this setting?"... Select
'YES', then the 'OK' button
Video card and sound card manufacturers
often have updated drivers which may
improve performance and stability.
Make sure your drivers are up-to-date.
Depending on what video cards you
use, you may obtain newer drivers
from the following web sites:
http://www.nvidia.com
http://www.ati.com
http://www.matrox.com
For nVidia users, we recommend using
the latest Detonator Drivers.
For ATI users, we recommend using
latest Catalyst Drivers
Restaurant Empire does not support
DirectX 8.1 non-compatible video cards.
Motherboard
Chipset:
If
you continue to encounter performance-related
problems and have already ensured
that your system is DirectX 8.1b-compatible,
you should check for the availability
of updated motherboard chipset drivers
with your system manufacturer. Updating
motherboard drivers usually enhances
the performance and functionality
of your controllers. Please consult
with your system manufacturer for
assistance or your motherboard manual
for driver updates and possible solutions.
CDROM/DVD-ROM
Problems:
Restaurant
Empire requires at least a Quad-Speed
(4x) CD-ROM drive with 32-bit Windows
98/2000/XP drivers.
If
you receive a "xxxxxx.xxx not
found" error message when installing
or running Restaurant Empire, this
error message is usually attributed
to the CD-ROM drive using MS-DOS (16
bit) drivers instead of Windows (32
bit) drivers. To verify that this
is the cause of yout problems, open
the Control Panel by either clicking
on the My Computer icon or clicking
on the Start button > Settings
> Control Panel).
Once
you are in the Control Panel window,
click on the System icon, then the
Performance tab. You will see a summary
of your computer's performance status.
One line will read "File System:
32-bit" and the last line should
mention that "Your system is
configured for optimal performance."
If
you see a message saying "Drive
X is using MS-DOS compatibility mode,"
then contact your system vendor to
obtain and install 32-bit drivers
for your CD-ROM drive.
Sound
Problems:
If you experience skips while listening
to the speeches in the game, you should
first check if you have the latest
sound drivers installed in your system.
Although possible, we do not recommend
using your motherboard's on-board
sound chip to play sound.
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